General FAQ
Q: I have hundreds of programs installed, but Recover Keys found only 10 product keys, why?
A: First of all, how many of those hundreds of programs actually have product keys? How many of them are free? Secondly, there are billions of programs in the world and it would be impossible to support every program, since each program stores its product key in a unique way and place. Currently Recover Keys supports more than 11,000+ popular programs and has the biggest list compared to our competitors, who don't even support half of our list.
Finally, you need to understand that Recover Keys doesn't do any magic. If a product key is there, the program will recover it. Don't expect Recover Keys to recover product keys from trial versions - this is not a keygen.
Q: Why can't it just scan my C: D: E: drives?
A: 99% of the product keys are located in the Windows Registry, not in files. However, some programs do store their product keys somewhere on the hard drive, and Recover Keys will also scan for those.
Q: Can I recover a serial from a Windows CD?
A: No, there are no serial keys there. When you enter your key while installing, it's checked against an algorithm to verify that the key is valid.
Q: It shows me BBBBB-BBBBB-BBBBB-BBBBB key for my Windows instead of real product key.
A: For Vista, Windows 7, 8, 10, Windows Server 2008 operating systems this key may be shown instead of the real key if it is a MAK (Multiple Activation Keys) or VLK (Volume License Keys). These keys cannot be recovered since they are not stored in the system at all.
Q: Why doesn't the Windows product key returned match the one on my sticker?
A: If you purchased your PC with Windows already installed from a large manufacturer such as Dell, HP or Toshiba, it's likely that Windows was installed using an OEM key instead of the actual key for your PC. This saves them (and you) money because it's much more efficient for these large companies to install Windows once and then clone the drive.
Q: Can I change my product keys with Recover Keys?
A: Yes, but with the exception of Microsoft and Adobe products - these keys can only be recovered. You can change the Windows product key, but only locally and on Windows XP, Vista, Windows 7, Server 2003 and Server 2008. To change product key simply select row you want to change and press Ctrl+F2 or right-mouse-click and select "Change license key"
Q: The activation key I received with my receipt after purchasing Recover Keys is not a 25-character key, and I can't register my Windows/Office, etc. with that license key.
A: We don't sell license keys for Windows or other applications. By ordering Recover Keys, you receive a 20-character activation key. This key code is valid only for Recover Keys activation. When Recover Keys is registered, you get the full program version and can run it on the computer(s) from which you would like to retrieve license keys of installed and registered/activated programs.
Remote scan FAQ
Q: What needs to be set on remote PC in order for Recover Keys to be able to scan it?
A: Please read this article
Q: When I try to scan remote network computer I receive error "The network path was not found".
A: Please read this article How to fix 'The network path was not found' error
Q: When I try to scan remote network computer I receive error "The interface is unknown".
A: Please read this article How to fix 'The interface is unknown' error
Q: When I try to scan remote network computer I receive error "Logon failure: unknown user name or bad password".
A: Please read this article How to fix 'Logon failure: unknown user name or bad password' error
Q: When I try to scan remote network computer I receive error "Access Denied".
A: Please read this article How to fix 'Access Denied' error
Q: When I try to scan remote network computer I receive error "Multiple connections to a server...".
A: Please read this article How to fix 'Multiple connections to a server...' error
Ordering FAQ
Q: Do I need to pay once for the software, or are there monthly / yearly fees?
A: No, you need to purchase it only once. All minor updates are provided for free.
Q: On which operating systems will your programs work?
A: Recover Keys works on Windows NT / 2000 / XP / Vista / 7 / 8 / 8.1 / 10 / 11 / Servers.
Q: What's the refund policy?
A: Please refer to this link
Q: Is it secure to order online?
A: Yes, it is 100% secure. We use a major credit card and order fulfillment center called CleverBridge.
Q: I have just purchased the program. What's next?
A: After your order details are verified by CleverBridge, you will receive an email with your activation key.
Q: Where can I download the full version of Recover Keys?
A: The full version is the same as the demo version - you can simply unlock the demo by entering your license key which you will receive after your purchase is complete.
Q: Can I switch to another license in the future (for example from Single to Basic license)?
A: Yes, if you would like to upgrade your license from Single License to Basic or Premium or Enterprise - all you will need to do is to pay the difference. For example if you already have Single license and you want to upgrade to Basic license you will need to pay $69.95 - $29.95 = $40
Q: What's the upgrade policy?
A: Any updates released within the same major version are provided free of charge. If we add a significant number of features, we may increase the version number, and the cost of the upgrade will be nominal and determined at that time.
Q: Can I install this on 2 or more computers with one license?
A: One license is limited to one user (user can be individual or a company). The number of computers you can install it on differs depending on your license. For instance, Single license can be only installed on 1 computer, Basic license on up to 9, etc. For more information check our license policy.
Q: Is portable version included in Enterprise license?
A: Yes. It is included.